Microsoft Teams Integration
Send SMS from Teams channels and workflows
Send SMS from Teams channels and workflows
Microsoft Teams is the collaboration hub in Microsoft 365 that brings together chat, video meetings, file storage, and application integration. Used by over 280 million people worldwide, Teams has become the central workspace for businesses embracing hybrid and remote work. It seamlessly integrates with Office apps, third-party tools, and custom workflows.
From quick chats to company-wide meetings, Teams facilitates communication and collaboration at every level. Its channels organize conversations by topic or project, while threaded discussions keep information accessible. Power Automate integration enables workflow automation, and the extensive app ecosystem extends functionality to meet specific business needs.
Integrating SMS capabilities with Microsoft Teams bridges internal collaboration with external customer communication. While Teams excels at connecting your workforce, SMS integration enables instant outreach to customers, clients, and stakeholders who aren't on your Teams network. Send text notifications directly from Teams channels or automate SMS workflows using Power Automate.
This integration is invaluable for customer service teams responding to urgent issues, sales teams following up with prospects, operations teams coordinating deliveries, and any scenario requiring immediate external communication. Teams becomes your command center for both internal coordination and customer-facing text messaging.
Manage both team collaboration and customer SMS communication from within Microsoft Teams.
Send urgent SMS alerts to customers and stakeholders directly from Teams channels without switching apps.
Build automated SMS workflows triggered by Teams events, approvals, or custom business logic.
Discuss and coordinate customer communications as a team before sending, ensuring message quality.
Leverage Microsoft 365's security, compliance, and governance features for SMS communications.
Keep SMS communication history visible within Teams for accountability and reference.
Coordinate incident response in Teams while sending SMS status updates to affected customers.
Alert customers via SMS when support tickets are escalated or require urgent attention.
Discuss scheduling in Teams channels and send confirmation SMS to clients automatically.
Coordinate logistics in Teams and automatically text customers with delivery status updates.
Enhance Microsoft Teams with SMS capabilities. Streamline external communication while maintaining your Teams-based workflow.