Privacy Policy

Your privacy is critically important to us. At WebSMS, we have a few fundamental principles:

Our Core Privacy Commitments

  • We never sell your data - Your information is never sold to third parties
  • We don't share your details - Your personal and business information stays with us
  • We minimize data collection - We only collect what's necessary to provide our service
  • We protect your information - Industry-standard security measures safeguard your data

Effective Date: December 15, 2024

1. Information We Collect

We collect information you provide directly to us when you:

  • Create an account or register for our services
  • Send SMS messages through our platform
  • Contact us for support or inquiries
  • Use our API or integrate with our services

Types of Information:

Account Information

  • Business name and contact details
  • Email address
  • Phone number
  • Billing address

Message Data

  • SMS content you send
  • Recipient phone numbers
  • Message timestamps
  • Delivery status information

2. How We Use Your Information

We use the information we collect solely to:

  • Provide our SMS services: Process and deliver your messages
  • Maintain your account: Manage billing, authentication, and settings
  • Improve our service: Analyze usage patterns to enhance platform performance
  • Provide customer support: Respond to your requests and resolve issues
  • Comply with legal obligations: Meet regulatory requirements for telecommunications

3. Data Security

We implement industry-standard security measures to protect your information:

Encryption

All data transmitted is encrypted using SSL/TLS protocols

Secure Servers

Data stored on secure servers with restricted access

Access Control

Strict authentication and authorization protocols

4. Data Retention

We retain your information only as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations (New Zealand telecommunications regulations require certain records)
  • Resolve disputes and enforce our agreements

Message logs are typically retained for 90 days for delivery tracking and support purposes, unless you request earlier deletion.

5. Third-Party Services

We work with select third-party service providers who help us operate our business:

  • Telecommunications carriers: To deliver SMS messages (they only receive necessary routing information)
  • Payment processors: To handle billing securely (we don't store credit card details)
  • Cloud infrastructure: To host our services securely

These providers are contractually obligated to protect your information and can only use it as directed by us to provide their services.

6. Your Rights and Choices

You have the right to:

Access Your Data

Request a copy of the information we hold about you

Update Your Information

Correct or update your account details at any time

Delete Your Account

Request deletion of your account and associated data

Data Portability

Export your data in a standard format

Opt-Out

Unsubscribe from marketing communications

7. Cookies and Tracking

We use minimal cookies necessary for:

  • Authentication: Keeping you logged in securely
  • Preferences: Remembering your settings
  • Analytics: Understanding how our service is used (anonymized data only)

We do not use tracking cookies for advertising purposes.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

9. International Data Transfers

Your data is primarily stored and processed in New Zealand. If we need to transfer data internationally (e.g., for message delivery), we ensure appropriate safeguards are in place.

10. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by email or through our platform. The "Effective Date" at the top indicates when this policy was last revised.

11. Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us:

WebSMS Privacy Team

Email:

Address: Auckland, New Zealand

Website: https://websms.co.nz