Order Notifications That Customers Actually Read

98% of SMS messages are opened within 3 minutes. Keep your customers informed at every step of their purchase journey with automated SMS notifications for WooCommerce, Shopify, and other e-commerce platforms.

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98%

SMS Open Rate

vs 20% for email

3min

Average Read Time

90% read instantly

45%

Higher CTR

than email campaigns

60%

Reduced Support Tickets

with proactive updates

SMS Notifications Throughout the Customer Journey

Automate every touchpoint from order to delivery

Order Confirmation

Instant peace of mind with immediate order confirmations

Example SMS:
Hi Sarah! Order #12345 confirmed ✓
Total: $89.99
Expected delivery: Dec 20
Track: shop.com/track/12345
  • Reduces order anxiety
  • Includes order details
  • Prevents duplicate orders

Payment Processing

Build trust with transparent payment notifications

Example SMS:
Payment received for Order #12345
Amount: $89.99
Card ending: ****4242
Receipt: shop.com/receipt/12345
  • Confirms successful payment
  • Reduces chargebacks
  • Provides receipt access

Shipping Updates

Keep customers informed about their shipment status

Example SMS:
Great news! Order #12345 shipped 📦
Carrier: DHL Express
Tracking: DHL123456789
Est. arrival: Tomorrow by 5pm
  • Real-time shipping status
  • Tracking number included
  • Reduces "where's my order" inquiries

Out for Delivery

Ensure someone's home for successful delivery

Example SMS:
Your order is out for delivery today! 🚚
Time window: 2pm-5pm
Driver: John (0274-XXX-XXX)
Live tracking: shop.com/live/12345
  • Reduces failed deliveries
  • Driver contact option
  • Live GPS tracking link

Delivery Confirmation

Confirm successful delivery and gather feedback

Example SMS:
Delivered! Order #12345 ✅
Signed by: S. Johnson
How was your experience?
Rate: shop.com/rate/12345
  • Proof of delivery
  • Review collection opportunity
  • Customer satisfaction tracking

Exception Handling

Proactive communication for delays and issues

Example SMS:
Order #12345 Update:
Small delay due to high demand
New delivery: Dec 22 (was Dec 20)
10% off next order: SORRY10
  • Manages expectations
  • Reduces complaints
  • Retention through compensation

Easy Integration with Major E-commerce Platforms

Get started in minutes with our plugins and API

WooCommerce SMS Notifications

Seamlessly integrate SMS notifications into your WordPress WooCommerce store.

Quick Setup:
  1. Install WebSMS plugin from WordPress repository
  2. Enter your API credentials
  3. Configure notification triggers
  4. Customize message templates
Features:
  • ✓ Order status change triggers
  • ✓ Custom order statuses support
  • ✓ Variable products handling
  • ✓ Multi-language support
  • ✓ Admin notifications
  • ✓ Abandoned cart recovery SMS
// Hook example
add_action('woocommerce_order_status_processing', 
  'send_sms_notification');

Shopify SMS Alerts

Power up your Shopify store with automated SMS notifications.

Quick Setup:
  1. Install WebSMS from Shopify App Store
  2. Authorize app permissions
  3. Configure workflow automations
  4. Test with sample orders
Features:
  • ✓ Shopify Flow integration
  • ✓ Plus exclusive features
  • ✓ Fulfillment tracking
  • ✓ Returns & exchanges alerts
  • ✓ Low stock notifications
  • ✓ Flash sale announcements
// Webhook endpoint
POST /webhooks/orders/create
POST /webhooks/orders/fulfilled

Custom Integration via API

Build custom integrations with any e-commerce platform using our REST API.

Quick Setup:
  1. Get your API credentials
  2. Set up webhook endpoints
  3. Map order events to SMS
  4. Deploy and monitor
Compatible With:
  • ✓ Magento 2
  • ✓ PrestaShop
  • ✓ BigCommerce
  • ✓ OpenCart
  • ✓ Custom platforms
  • ✓ Any REST-capable system
// API Example
curl -X POST https://websms.co.nz/api/send \
  -d "to=6421234567" \
  -d "message=Order shipped!"

Also Compatible With:

Magento
2.0+
BigCommerce
All plans
Squarespace
Commerce
Wix
Stores
Ecwid
All versions
Salesforce
Commerce Cloud

Advanced E-commerce SMS Features

Go beyond basic notifications

Cart Abandonment Recovery

Send automated SMS reminders for abandoned carts with one-click checkout links. Recover up to 30% of lost sales.

Multi-Language Support

Automatically send notifications in customer's preferred language. Support for 20+ languages.

Customer Segmentation

Send targeted messages to VIP customers, first-time buyers, or based on purchase history.

Analytics & Reporting

Track delivery rates, click-through rates, and ROI of your SMS campaigns.

Smart Timing

AI-powered sending times based on customer timezone and engagement patterns.

Reorder Reminders

Automated reminders for consumable products based on typical usage patterns.

Fraud Prevention

Two-factor authentication for high-value orders and account changes.

Two-Way Messaging

Allow customers to reply with questions or delivery instructions.

The ROI of SMS Order Notifications

Real results from real e-commerce businesses

Cost Savings

  • 60% reduction in customer service inquiries about order status
  • $3.50 saved per support ticket avoided (average handling cost)
  • 40% decrease in failed delivery attempts
  • 25% reduction in return shipping costs

Revenue Growth

  • 30% recovery rate for abandoned cart SMS
  • 15% increase in repeat purchase rate
  • 8x ROI on SMS marketing spend
  • 22% boost in customer lifetime value
Example ROI Calculation
1,000 orders/month
Average volume
× $0.10
Cost per SMS
× 3 messages
Per order average
= $300/month
Total SMS cost

Saves $2,100/month in support costs alone (600 fewer tickets × $3.50)

700% ROI

Get Started in 24 Hours

Our implementation timeline

1
Hour 1: Account Setup

Create your WebSMS account and get API credentials

2
Hour 2-4: Platform Integration

Install plugin or connect API to your e-commerce platform

3
Hour 5-8: Message Templates

Customize notification templates for your brand voice

4
Hour 9-16: Testing

Test with sample orders and refine messaging

5
Hour 17-24: Go Live

Launch with real orders and monitor performance

Frequently Asked Questions

To send SMS notifications from WooCommerce, install the WebSMS plugin from the WordPress repository. After activation, enter your WebSMS API credentials in WooCommerce > Settings > SMS Notifications. Configure which order status changes trigger SMS messages, customize your message templates with order variables like {order_number}, {customer_name}, and {tracking_number}, then enable the notification types you want to send.

Yes, Shopify can send SMS notifications through apps like WebSMS. Install the app from the Shopify App Store, configure your notification triggers using Shopify Flow, and customize messages for order confirmations, shipping updates, and delivery notifications. The integration works with all Shopify plans and supports Shopify Plus advanced features.

The best way to send order confirmation SMS is through automated triggers immediately after payment processing. Include the order number, total amount, expected delivery date, and a tracking link. Keep messages under 160 characters when possible, personalize with the customer's name, and ensure compliance with local SMS regulations. Use a reliable SMS gateway like WebSMS for high deliverability.

SMS notifications typically cost $0.10-0.15 per message in New Zealand. For an e-commerce store sending 3 messages per order (confirmation, shipping, delivery), expect to pay $0.30-0.45 per order. This investment typically returns 7-10x ROI through reduced support costs and increased customer satisfaction. Volume discounts are available for high-volume senders.

Yes, Magento 2 supports SMS shipping notifications through extensions or API integration. Install a compatible SMS extension from the Magento Marketplace or integrate WebSMS API directly into your order management workflow. Configure triggers for shipment creation, add tracking information to messages, and customize templates for different shipping methods and carriers.

Why Choose SMS for E-commerce Order Notifications?

In today's fast-paced e-commerce environment, keeping customers informed about their orders is crucial for building trust and reducing support costs. SMS notifications have emerged as the most effective channel for order updates, with a 98% open rate compared to just 20% for email.

E-commerce businesses using SMS order notifications report significant improvements in customer satisfaction scores, with NPS increasing by an average of 25 points. The immediate nature of SMS ensures customers receive time-sensitive information like delivery windows and pickup reminders when it matters most.

Integration with Popular E-commerce Platforms

Whether you're running a WooCommerce store on WordPress, selling through Shopify, or using custom e-commerce solutions, implementing SMS notifications is straightforward. Our platform provides native integrations, plugins, and a robust API that works with any system capable of making HTTP requests.

For WooCommerce users, our WordPress plugin seamlessly integrates with your existing order flow, automatically sending notifications when orders are placed, paid, shipped, and delivered. Shopify merchants can leverage our app's deep integration with Shopify Flow to create sophisticated notification workflows based on customer segments, order values, and shipping zones.

Best Practices for E-commerce SMS

Successful SMS notification programs follow established best practices: obtain explicit consent, provide clear opt-out instructions, respect timezone preferences, and maintain consistent branding across all messages. Personalization increases engagement rates by 40%, so always include the customer's name and relevant order details.

Timing is critical for SMS notifications. Order confirmations should be sent immediately, shipping notifications when the package is scanned by the carrier, and delivery alerts 30-60 minutes before arrival. Our platform automatically handles timezone conversions and delivery scheduling to ensure messages arrive at optimal times.

Ready to Reduce Support Tickets by 60%?

Join thousands of e-commerce businesses using SMS to keep customers informed and happy.