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This guide explains how to fund your WebSMS account, send individual or group text messages, and manage message threads and delivery history. It's designed to help a new team member send messages correctly, track replies and use contact groups efficiently.
Each step below links to the matching timestamp in the video — click the time to jump straight there.
Key steps
1
Add account funds before sending messages
0:08- After signing up, select Add Funds.
- Complete the verification process to add credit to your account.
- Confirm that your balance is available before attempting to send SMS messages.
2
Send a text message to one person
0:16- Click Send SMS.
- Enter the recipient's phone number.
- Type your message in the message field.
- Review the message before sending to avoid errors.
3
Include unsubscribe text for marketing messages
0:28- If the message is marketing-related, include an unsubscribe option.
- Use clear opt-out wording such as "Reply STOP to unsubscribe."
- Ensure compliance before sending promotional content.
4
Confirm the send and verify delivery
0:40- Click Send SMS to submit the message.
- Review the price prompt and click OK to confirm.
- Check that the message appears as sent and verify delivery on the recipient's device if possible.
5
View message history and reply in the thread
0:51- Open the sent message to view the conversation history.
- If the recipient replies, the response will appear in the same message thread.
- Continue the conversation directly in the thread as needed.
6
Create a contact group for bulk messaging
1:11- Go to Contacts.
- Choose the option to create a new contact group.
- Add a contact by entering the person's name and phone number.
- Assign the contact to a new or existing group, then save the contact.
7
Manage contact groups
1:40- Open Contact Groups to view all saved groups.
- Use this area to review group membership.
- From here, you can send a message to a group or delete a group if it is no longer needed.
8
Send an SMS to a contact group
1:50- Go to Send SMS.
- Select the option to send to a contact group.
- Choose the desired group from the list.
- Type the message and send it to everyone in that group.
9
Use short codes to personalise messages
2:00- Insert short codes such as the recipient's first contact name when composing a message.
- Use personalisation to make group messages more relevant.
- Review the final message to ensure the short code is placed correctly.
10
Check message length and cost before sending
2:12- Watch the character count when writing your message.
- Messages over 160 characters may split into multiple segments.
- Understand that longer messages cost more because each segment is billed separately.
- Confirm the displayed price before sending.
11
Review sent and received messages
2:38- Return to the messages area to review sent messages.
- Check delivery status for each message; delivered messages should show as successful.
- If a message fails, look for statuses such as rejected or failed.
- Open Received Messages to view incoming replies and recent inbound texts.
Cautionary notes
- Do not send marketing messages without an unsubscribe option.
- Check message length carefully — messages over 160 characters may be split and cost more.
- Verify the recipient list or group before sending to avoid sending to the wrong person or audience.
- Confirm available credit before sending, especially for group messages.
- Review delivery status if a message does not appear to have been received.
Tips for efficiency
- Create and maintain contact groups in advance to save time when sending recurring messages.
- Use personalisation short codes to make bulk messages feel more relevant.
- Keep messages concise to reduce cost and avoid splitting into multiple segments.
- Use the message thread to manage replies instead of starting a new conversation.
- Regularly check sent and received message logs to monitor communication performance.