Privacy Policy

Your privacy is critically important to us. At WebSMS, we have a few fundamental principles:

Our Core Privacy Commitments

  • We never sell your data - Your information is never sold to third parties
  • We don't share your details - Your personal and business information stays with us
  • We minimize data collection - We only collect what's necessary to provide our service
  • We protect your information - Industry-standard security measures safeguard your data

Effective Date: August 10, 2026

1. Information We Collect

We collect information you provide directly to us when you:

  • Create an account or register for our services
  • Send SMS messages through our platform
  • Contact us for support or inquiries
  • Use our API or integrate with our services

Types of Information:

Account Information

  • Business name and contact details
  • Email address
  • Phone number
  • Billing address

Message Data

  • SMS content you send
  • Recipient phone numbers
  • Message timestamps
  • Delivery status information

2. How We Use Your Information

We use the information we collect solely to:

  • Provide our SMS services: Process and deliver your messages
  • Maintain your account: Manage billing, authentication, and settings
  • Improve our service: Analyze usage patterns to enhance platform performance
  • Provide customer support: Respond to your requests and resolve issues
  • Comply with legal obligations: Meet regulatory requirements for telecommunications

What We DON'T Do

  • We NEVER sell your personal information to third parties
  • We NEVER share your customer lists with other businesses
  • We NEVER use your message content for advertising purposes
  • We NEVER allow unauthorized access to your data

3. Data Security

We implement industry-standard security measures to protect your information:

Encryption

All data transmitted is encrypted using SSL/TLS protocols

Secure Servers

Data stored on WebSMS-owned servers in New Zealand with restricted access

Access Control

Strict authentication and authorization protocols

4. Data Retention

We retain your information only as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations (New Zealand telecommunications regulations require certain records)
  • Resolve disputes and enforce our agreements

Message logs are typically retained for 90 days for delivery tracking and support purposes, unless you request earlier deletion.

5. Third-Party Services

We work with select third-party service providers who help us operate our business:

  • Telecommunications carriers: To deliver SMS messages (they only receive necessary routing information)
  • Payment processors: To handle billing securely (we don't store credit card details)
  • Data centre facilities: Our platform runs on servers owned and operated by WebSMS, housed in secure New Zealand data centres. The facilities provide physical hosting (power, space, and connectivity) only and have no access to your data

These providers are contractually obligated to protect your information and can only use it as directed by us to provide their services.

6. Disclosure for Legal and Compliance Purposes

While we are committed to protecting your privacy, we reserve the right to disclose your information in the following circumstances:

Terms of Service Violations

If your account is found to be in breach of our Terms of Service (including but not limited to sending spam, phishing, or fraudulent messages), we reserve the right to share your account information, message logs, and related data with:

  • Law enforcement and government authorities: Including New Zealand Police, the Department of Internal Affairs, and other relevant regulatory bodies
  • Telecommunications carriers: Our upstream providers and network partners who may be affected by or investigating the abuse
  • Industry groups: Including the New Zealand Telecommunications Forum (TCF) spam reporting initiatives and other industry bodies working to combat SMS fraud and abuse
  • Other affected parties: Organisations whose brand or identity was misused in fraudulent messages (e.g., banks, government agencies)

We may also disclose your information when:

  • Required by law, court order, or legal process
  • Necessary to protect the rights, property, or safety of WebSMS, our users, or the public
  • Needed to investigate or prevent fraud, security issues, or technical problems
  • Required to comply with telecommunications regulations

As a telecommunications service provider, WebSMS is subject to applicable New Zealand telecommunications and lawful-access requirements, including obligations relating to lawful interception and assistance to authorised agencies.

7. Your Rights and Choices

You have the right to:

Access Your Data

Request a copy of the information we hold about you

Update Your Information

Correct or update your account details at any time

Delete Your Account

Request deletion of your account and associated data

Data Portability

Export your data in a standard format

Opt-Out

Unsubscribe from marketing communications

8. Cookies and Tracking

We use minimal cookies necessary for:

  • Authentication: Keeping you logged in securely
  • Preferences: Remembering your settings
  • Analytics: Understanding how our service is used (anonymized data only)

We do not use tracking cookies for advertising purposes.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

10. Data Location and International Transfers

All customer data and message content — including backups — is stored and processed on servers owned and operated by WebSMS, located in New Zealand. We do not use overseas cloud providers to store or process your data, so your information remains subject to New Zealand law.

WebSMS handles telecommunications information in accordance with applicable New Zealand privacy requirements, including the Privacy Act 2020 and, where applicable, the Telecommunications Information Privacy Code 2020.

The only circumstance in which data leaves New Zealand is message delivery itself: when you send a message to an overseas number, the message content and destination number are necessarily passed to the international carrier networks required to deliver it.

11. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by email or through our platform. The "Effective Date" at the top indicates when this policy was last revised.

12. Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us:

WebSMS Privacy Team

Email:

Address: Auckland, New Zealand

Website: https://websms.co.nz

Your Privacy Matters

We've been serving New Zealand businesses since 2004, and maintaining your trust through responsible data practices is fundamental to our service.

If you have any concerns about your privacy or data security, don't hesitate to reach out. We're here to help and ensure your information remains secure.