Multiple ways to receive and manage incoming SMS communications
Whether you need simple email notifications or advanced webhook integrations, WebSMS provides multiple ways to receive and process incoming SMS messages. Perfect for customer service, marketing campaigns, competitions, and automated business processes.
Choose the method that works best for your business
Receive incoming SMS messages directly to your email inbox. Simple, reliable, and requires no technical setup.
Access all incoming messages through our secure web portal. Centralized message management with powerful features.
Integrate incoming SMS directly into your applications and systems. Real-time automated processing.
Receive incoming SMS messages directly in your Slack channels. Perfect for teams.
When a message is received, we'll POST a JSON payload to your configured webhook URL:
{
"messageId": "12345",
"connexusMessageId": "MO-abc123",
"from": "+64211234567",
"to": "3333",
"body": "Hello, I have a question",
"timestamp": 1709123456,
"type": "SMS",
"encoding": "text/plain",
"network": "vodafone_nz"
}| Parameter | Type | Description |
|---|---|---|
messageId |
String | Unique message identifier in our system |
connexusMessageId |
String | Connexus API message ID (if using Connexus API) |
from |
String | Sender's mobile number (E.164 format) |
to |
String | Your shortcode or number that received the message |
body |
String | The message content |
timestamp |
Integer | Unix timestamp when message was received |
type |
String | Message type (always "SMS") |
encoding |
String | Message encoding (e.g., "text/plain") |
network |
String | Sender's mobile network |
How businesses use incoming SMS
Receive support requests and inquiries via SMS, route to appropriate teams
Collect entries via SMS for keyword campaigns, automatically log and manage participants
Gather feedback and responses for marketing campaigns, automatically process results
Receive system monitoring alerts, status updates, and confirmations
Route messages based on keywords (e.g., JOIN, STOP, INFO)
Enable conversations between your business and customers
Receive yes/no confirmations, update booking systems automatically
Receive order changes, delivery confirmations, and customer requests
Messages delivered instantly to your chosen channel - no delays, no queues
99.9% uptime guarantee with redundant systems and failover protection
Simple webhook setup with comprehensive documentation and examples
Receive messages from Spark, Vodafone, 2degrees, and all NZ networks
Automatically route messages based on keywords to different endpoints
Technical support available around the clock for integration assistance
Select a dedicated shortcode or use a standard number
Set up email forwarding, portal access, or webhooks
Send test messages to verify everything works
Start receiving SMS messages from your customers
Set up incoming SMS for your business today. Our team will help you get started with the right solution.
Trusted by thousands of New Zealand businesses since 2004