Two-Way SMS Conversations
Send messages and receive replies. Enable real conversations with your customers via text - confirmations, questions, support, and more.
Reply Rate
On two-way SMS
Engagement
Vs one-way SMS
Conversations
Not just broadcasts
How Two-Way SMS Works
Send messages and receive replies in your dashboard
Customer Replies
They reply to your message directly from their phone like a normal text.
Reply Arrives
See their reply in your dashboard, get email notifications, or via API webhook.
Your Conversations Dashboard
See all your SMS conversations in one place - just like iMessage
Yes, confirmed for 2pm tomorrow
Your order #4521 is ready for pickup
Thanks, see you then!
Reminder: Appointment tomorrow at 10am
Sarah Chen
+64 21 987 6543
Hi Sarah, reminder: your appointment is tomorrow at 2pm with Dr Smith. Reply C to confirm or R to reschedule.
10:30 AM
Just checking - are you still available for 2pm today?
9:15 AM
Yes, confirmed for 2pm tomorrow
Received 9:18 AM
Great, see you then!
9:20 AM
0/160
View all conversations, see message history, and reply instantly - all from your browser.
Try It FreeTwo-Way SMS Use Cases
Real conversations that drive results
Appointment Confirmations
Let customers confirm or reschedule by simply replying
Conversation example:
Customer Support
Handle quick questions and support requests via text
Conversation example:
Delivery Coordination
Coordinate delivery times and handle change requests
Conversation example:
Surveys & Feedback
Collect feedback and run quick surveys via SMS
Conversation example:
Two-Way SMS Features
Everything you need for SMS conversations
Dedicated Numbers
Get your own mobile number for replies. Customers see a real NZ number.
Conversation View
See full conversation history with each contact in a chat-style view.
Email Notifications
Get email alerts when customers reply so you never miss a message.
Webhook API
Receive inbound messages via webhook to your own application.
Auto-Responses
Set up automatic replies for common responses like confirmations.
Contact Management
Keep track of conversations with full contact history and notes.
Start Two-Way Conversations Today
Enable real SMS conversations with your customers. Reply handling included.
Popular Two-Way SMS Integrations
Connect two-way messaging with your favourite tools
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More ways to connect with customers