Two-Way Business SMS for New Zealand
Customers reply to your texts and you see every reply in one inbox – in your dashboard, by email or by webhook. From 10c per SMS + GST, no monthly fees. NZ-owned since 2004.
Free account · Pay as you go from 10c/SMS · Before your first top-up: verify your mobile, a quick ID check and an NZ or AU card.
Per SMS + GST
Pay as you go
Ways to Get Replies
Dashboard, email, webhook
NZ-Owned Since
Local team, live chat
See Replies in a Conversation Thread
Watch how replies appear in a conversation thread inside WebSMS, and how you reply to customers from the same screen.
Tip: Click the speed control in the Loom player and choose 1x if the video feels too fast.
Full step-by-step instructionsHow Two-Way SMS Works
Send messages and receive replies in your dashboard
Customer Replies
They reply to your message directly from their phone like a normal text.
Reply Arrives
See their reply in your dashboard, get email notifications, or via API webhook.
Your Conversations Dashboard
See every customer conversation in one place, with full message history
Yes, confirmed for 2pm tomorrow
Your order #4521 is ready for pickup
Thanks, see you then!
Reminder: Appointment tomorrow at 10am
Sarah Chen
+64 21 987 6543
Hi Sarah, reminder: your appointment is tomorrow at 2pm with Dr Smith. Reply C to confirm or R to reschedule.
10:30 AM
Just checking - are you still available for 2pm today?
9:15 AM
Yes, confirmed for 2pm tomorrow
Received 9:18 AM
Great, see you then!
9:20 AM
0/160
View all conversations, see message history, and reply instantly - all from your browser.
Create Free AccountTwo-Way SMS Use Cases
Real conversations that drive results
Appointment Confirmations
Let customers confirm or reschedule by simply replying
Conversation example:
Customer Support
Handle quick questions and support requests via text
Conversation example:
Delivery Coordination
Coordinate delivery times and handle change requests
Conversation example:
Surveys & Feedback
Collect feedback and run quick surveys via SMS
Conversation example:
Two-Way SMS Features
Everything you need for SMS conversations
Dedicated Long Codes & Shortcodes
Rent your own 5–6 digit long code or 3–4 digit shortcode so replies come straight back to your number.
Conversation View
See full conversation history with each contact in a chat-style view.
Email Notifications
Get an email when customers reply to messages sent from a shared shortcode.
Webhook API
Receive inbound messages via webhook to your own application.
Keyword Auto-Responses
Send an automatic reply when a customer texts a keyword to your shortcode. A monthly keyword fee applies.
Contact Management
Save customers as contacts and groups, and see each contact's conversation history.
What It Costs
Pick how customers reply to you. Prices in NZD, excluding GST.
Shared shortcode
No setup or monthly fee. For transactional messages.
Dedicated long code
5–6 digits, from $85/mo + $350 setup.
Dedicated shortcode
3–4 digits, from $249/mo + $400 setup.
Messages from 10c per SMS + GST on every option. See full pricing
Start Two-Way Conversations Today
Enable real SMS conversations with your customers. Reply handling included.
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